MoonPay charged a higher fee than stated — how can I dispute the charge and get the difference refunded?

If you want to recover the difference and clarify the charge, here are detailed and practical steps:

Document the stated vs. actual fee.
Save the details shown before confirming the transaction: total amount, fee, exchange rate. Then compare them with the amount actually charged to your card or account.

Check the transaction details.
Sometimes a fee includes multiple components — service, payment provider, network. Even so, the final amount should not differ from what was confirmed without explanation.

Gather evidence.
Prepare:

screenshots from before payment

proof of the charged amount

transaction ID

date and amount of the transaction

These are the basis for disputing the charge.

Contact MoonPay support.
Write from the email used for the payment and state that the fee charged was higher than advertised.
Official MoonPay support contact:
Email: [email protected]

Request a fee breakdown.
Ask directly for:

a detailed breakdown of the final fee

an explanation of why it differs from what was shown

a refund of the difference if the charge was incorrect

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.