MoonPay charged my money, but the cryptocurrency never arrived — how can I get a refund?

If you want to get your money back or have the transaction completed, here are practical and up-to-date steps that have already helped other users:

Check the transaction status.
Verify whether the transaction is still processing, rejected, or marked as completed. Record the status, charge date, and time.

Verify the wallet details.
Make sure the wallet address was entered correctly and matches the selected network. Even if an error seems unlikely, support often checks this first.

Gather all payment details.
Prepare the following:

transaction ID

charged amount and currency

date and time of the transaction

email address used for the payment

These details are essential for the investigation.

Contact MoonPay support.
Write from the same email address used for the payment and clearly state that the funds were charged but the cryptocurrency was not received.

Request a clear response.
In your message, ask them to:

confirm the transaction status

explain why the cryptocurrency was not delivered

provide a timeframe for completion or a refund

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.