Dear Monster Notebook Technical Support Team, Good day. I am reaching out to you regarding unresolved issues with my device, which I previously sent to your technical service due to blue screen errors. My device was sent to your service center because of the DPC_WATCHDOG_VIOLATION (133) blue screen error. Following your inspection, I was informed that no hardware issues were detected, and I was advised to format the system. Despite performing a clean format as instructed, the issue persists. This situation has become increasingly challenging for me. Sending my device back and forth to the service center is both time-consuming and exhausting due to the distance involved. As a student, I heavily rely on my device for academic purposes, and being unable to use it for extended periods negatively impacts my daily routine. Unfortunately, this is not the first time I have experienced dissatisfaction with your technical service. On a prior occasion, I reported an issue where the edges of the spacebar were unresponsive. However, the device was simply cleaned and returned to me without addressing the problem. Currently, the recurring blue screen error remains unresolved. I analyzed the mini-dump files and identified that the error is related to the nvlddmkm.sys file, which points to a potential issue with the GPU driver or hardware. Even after using the DDU tool to completely clean and reinstall the drivers, the problem persists. While the device functions normally during regular usage, this issue frequently occurs during gaming, severely affecting performance. I kindly request that the device be tested under the specific conditions I mentioned, rather than relying solely on general usage tests. I am ready to provide all necessary files and additional details to support the troubleshooting process. However, I would like to avoid another unproductive service experience. I sincerely hope that your team can identify whether this is a software or hardware issue and provide an effective solution promptly. Thank you in advance for your assistance. Best regards
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