What Type Of Ban Is This? No Message, No Warning, No Email!

I am using the Bumpy app through the App Store in India and I appear to have been shadow banned since yesterday without any explanation. I have a Gold membership and my subscription is currently going to waste because the app is not working properly for me. There is no online status mark showing on accounts, none of my messages seem to be reaching other users, and I am not getting any matches at all. These issues started suddenly, and I did not receive any warning or reason from Bumpy that would explain such a restriction on my account. I contacted Bumpy support by email about this situation but have not received any response so far. As a paying Gold member, I find it unacceptable that my account appears to be restricted while my subscription continues to run and I receive no support. I request that you urgently review my account, remove any shadow ban or unjust restriction, and ensure that my messages, online status and matching features work normally again. If my account cannot be restored to full and proper use, I also request an appropriate refund for the unused period of my Gold membership.