Brand Overview: Moérie
Moérie (Moérie Beauty) is a direct-to-consumer hair care and wellness brand founded in 2016 by Mantas Butkus. Operated by Moerie Beauty Inc., the company markets hair growth, repair, and scalp wellness solutions infused with fulvic minerals, amino acids, and vitamins.
Contact Info
Support Email: [email protected]
Phone Number: No official customer service phone number is publicly available. Moérie handles customer support inquiries exclusively online via email and website contact forms.
Industry and Operations
Moérie operates in the beauty, personal care, and dietary supplement industries. It primarily utilizes an online direct-to-consumer (D2C) e-commerce model, offering one-time purchases along with recurring subscription plans. Its key product lines include:
- Hair Care Topicals: Mineral-infused shampoos, conditioners, hair masks, and scalp growth serums.
- Nutritional Supplements: Hair growth capsules, chewable gummies, and liquid mineral concentrates designed to support scalp and follicle health from within.
- Digital Subscriptions: Personalized hair growth challenges, digital hair wellness guides, and companion care plans.
User Sentiment
While some consumers use Moérie products as part of their daily routine, consumer sentiment on independent review boards and complaint forums is heavily characterized by dissatisfaction with the brand's sales tactics, recurring billing system, and customer service accessibility.
- Undisclosed or Confusing Subscriptions: A significant number of users report that initial purchases or discounted promotional trials automatically enroll them into recurring auto-shipment programs without clear, upfront consent.
- Cancellation Barriers: Customers frequently report hurdles when attempting to cancel recurring orders, including rigid cancellation deadlines, clauses requiring customers to receive a second full-priced shipment before cancellation, or claims that requests sent via email were disregarded.
- Separate Digital Charges: Many complaints involve unexpected charges for digital apps, email guides, or hair growth challenges that are billed separately from physical shipments and must be canceled individually.
- Absence of Phone Support: Customers express frustration over the inability to reach a live representative by phone, often encountering slow turnaround times or automated responses via email support.
- Refund and Return Obstacles: Reviewers frequently note difficulties returning unopened shipments, strict return restrictions, non-refundable shipping fees, and prolonged refund turnaround times.
- Product Ineffectiveness and Scalp Irritation: Several users report a lack of visible hair growth or thickness after extended use, while some mention scalp dryness, increased shedding, or allergic irritation.
Share Your Experience
If you’ve experienced issues with Moérie, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.