Xolvie Resolution Specialist May 11, 2:23 pm
You Should Avoid Using It If:
The scent has turned sharp, sour, rancid, or strongly chemical.
The color or texture has changed — for example, clumps, separation, or a surface film has appeared.
It causes burning or irritation upon application.
The expiration date has passed, or the product has been open for longer than recommended (check the open jar symbol on the packaging — e.g., 6M or 12M).
Why It's Best Not to Risk It:
Skincare that’s lost its stability can lead to irritation, inflammation, or allergic reactions. Even if the product looks usable, a bad smell signals that its ingredients may have degraded.
Faced the same issue? Share your story and file a complaint on Xolvie — we’ll help you seek a fair resolution!
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