Missha Mask Expiry Scandal - Repeated Delivery of Expired Products

Missha Mask Expiry Scandal - Repeated Delivery of Expired Products
February 19, 2024 7:35 PM37

The paper mask I purchased from Missha arrived with the expiration date removed, and this has happened to me before. After checking out the reviews, I noticed that this has been done over and over again. It's really frustrating that you're selling expired products to people. Can a well-known brand like Missha really stay afloat without resorting to selling expired products? It's pretty odd for a popular brand to ignore this. The first time I raised an issue, they apologized and gave me a refund. But going through the same thing again just makes me feel like I'm being made fun of. If your product has gone bad, just dispose of it and avoid trying to trick customers.

I used to shop every month and spend thousands of ₺ in your store as a makeup artist. Also, I used to suggest it to my customers and colleagues. Now, I will avoid your products and spread the word about my experiences to others. The product's price is fine, but my negative feelings towards your brand have completely put me off.

February 20, 2024 9:27 AM (13 hours after complaint)

Dear customer, we kindly request that you contact us.

February 23, 2024 10:30 AM

Dear customer, we kindly request you to contact us. We would like to support you and provide a solution for this matter.

February 26, 2024 4:13 PM

Dear customer, we kindly request that you contact us at 4449089. We would like to support you and provide a solution regarding this matter.

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