Unexpected Restrictions and Delays in Mexc Exchange

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May 27, 2023 6:39 am
956

I received an unexpected notification on Mexc Exchange that I was unable to place any trades despite the presence of open futures trading. This caught me off guard and forced me to halt my trading activities. Despite the fact that I had already completed the advanced KYC verification process, the customer service team requested another round of verification, which I promptly completed and submitted. When I asked when the problem would be resolved, one representative said it could take 3 to 6 days, while another said it could take up to 30 days. Such arbitrary actions should not occur on a platform that claims to be decentralized and operates 24 hours a day, seven days a week. I have open futures positions and am currently losing money. I'd like to contribute more funds, but I'm unable to do so. It's extremely disheartening to come across such an incident in an exchange I recommended to several friends.

May 27, 2023 5:57 pm (11 hours after complaint)

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