On September 16, 2025, I attempted to withdraw USDT from my MEXC exchange account to my Gate.io account. Although I correctly entered both the SMS verification code and the Gmail code, the system repeatedly showed the following error messages:
“The email address has been registered”
“The SMS verification code has expired. Please re-send the code to TRY again”
“Email verification code error”
Because of these recurring errors, the withdrawal process never completes. I retried multiple times, but the issue persists every single time.
So far, there has been no deduction from my balance and no transaction fee taken, but I cannot move my USDT due to this verification failure. I have not yet contacted MEXC customer support, but this issue is preventing me from using my funds.
I request that MEXC immediately investigate and fix this technical problem so I can successfully complete my USDT withdrawal to Gate.io without further delays. Users should not face repeated verification code errors despite entering the correct information.
I am extremely frustrated with Mexc right now. My account ID is 8272449*, and while I can log in and perform regular transactions without any issues, the moment I try to withdraw USDT, the problems begin. I receive the email and SMS verification codes, but even when I enter them well within the time...
For the past two months, I’ve been unable to withdraw funds from my MEXC account due to a recurring SMS verification code error. Every time I attempt a withdrawal, the system fails to send the necessary code to complete the transaction. What’s especially frustrating is that this issue doesn’t occur ...
On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...
On October 26 at 11:28 a.m., I tried to withdraw USDT (BEP20) from my MEXC exchange account, but my account has been under risk control for nearly six months, preventing me from making withdrawals or trades. My account UID is 84428***. During this entire period, I have contacted customer service mul...