On September 17, 2025, I was trading futures on the ETH/USDT pair via the iOS app on the Mexc platform. When my position was about $6,500 in profit, I tried to close it, but despite attempting 8–10 times, the system froze and gave no warning message. The screen was frozen for about 10 seconds, during which my position hit stop, and as a result, I lost around $10,500 including my initial capital. I have been trading in this market for 5–6 years, I am a VIP 2 member, and I have a trading volume in the millions of dollars. This is the first time I have faced such an issue. After the loss, I immediately contacted the support team, but they said the problem was on my side and refused to refund my loss. However, at that time there was no issue with my internet connection or my account. My UID number is 9322**8. I expect Mexc to compensate me for this loss and resolve my grievance; otherwise, I will escalate the matter to other authorities.
On October 6, 2025, around 3:00 PM, I tried to close my COAI/USDT futures position via the MEXC iOS app. While my position was around -30% to -40%, I repeatedly pressed the “Quick Close” button, but the order didn’t execute, and the system didn’t respond at all. The price was nowhere near the liquid...
On 12/08/2025 at 02:31, I opened a long position on the LAMBO/USDT pair with 5x leverage and a trade size of 138.18 USDT on the Mexc exchange. While the market price was moving upward and my position was already in profit, the system suddenly liquidated my trade without justification. This wrongful ...
On 08/08/2025, my Mexc account (UID: 71642838, email: o**@gmail.com)** was suddenly placed under review. Since then, I have been blocked from withdrawing, depositing, or opening any new positions, even though I have no open trades. My balance of 3,162.78 USDT remains locked and completely inaccessib...
On 12 Aug 2025 I opened a 5× short on the BTC/USDT pair in Mexc Futures (UID 14541725). My take-profit (TP) was set at 117,600. At 16:02 on 14 Aug 2025, the position was closed at 118,525.6—almost my entry—creating a 0.78% gap from my TP. Because of this execution, I realized about $15 loss instead ...
On October 11, 2025, during the night hours, unauthorized access was made to my MEXC account, and at 09:48, a total of 4,599.5 USDT in my spot wallet was transferred to another account without my knowledge. My account was accessed through an old email address I had previously deleted, and all my fun...