I recently deposited funds into MEXC Exchange, but since I'm new to the platform, I accidentally transferred the money to my futures account instead of my spot account. Now, I'm trying to move the funds to my spot account, but the transfer isn’t going through. Even though I have enough funds, it keeps saying there’s insufficient balance, which is confusing and frustrating. I’ve already emailed MEXC support via Gmail, but I haven’t received any response yet. Can someone please help me understand how to transfer my funds from the futures account to the spot account? MEXC, please resolve this issue and provide clear guidance on how to access my funds!
I’m new to the MEXC exchange and recently opened a spot position in the Sonic pair, expecting it to stay safely in my wallet until I chose to sell. Today, however, I logged in and was shocked to see my entire account balance reset to zero. I never sold the Sonic I purchased, yet the spot holdings ha...
On November 15, I logged into my MEXC exchange account from my new phone. Although the login was successful, I noticed that none of the coins in my spot wallet were visible. I’m experiencing the same issue when logging in through the web—my balances are not showing in my spot account. My registered...
MEXC Exchange has unexpectedly blocked my account, and I have not received any clear explanation for this action. I reached out to their live support team, and they insisted that I had blocked my account, which is simply not the case. I haven't taken any steps to block my account, and I'm puzzled ab...
I am unable to complete deposit and withdrawal transactions on the MEXC platform. Even though I have sufficient balance in my account and my account is fully verified, both deposit and withdrawal attempts fail. This problem keeps happening, and none of my transactions go through. I’ve tried differe...
On October 11, 2025, during the night hours, unauthorized access was made to my MEXC account, and at 09:48, a total of 4,599.5 USDT in my spot wallet was transferred to another account without my knowledge. My account was accessed through an old email address I had previously deleted, and all my fun...