There are cheaters in Metin2 who go unpunished — how can I report them on the platform?

If a Metin2 player notices cheaters who aren’t being punished, the most effective way to handle it is to report them directly to the administrators with clear evidence.

Here are practical steps:

• Gather evidence: record a video or take screenshots showing the suspicious behavior (use of bots, hacks, duplication, etc.). Include the exact character name.

• Use the official system: open a ticket at their support page under the Report Violation category. Attach your evidence and describe the situation with dates and in-game location.

• Avoid using in-game chat: chat reports are rarely documented and don’t guarantee action. Always use official reporting methods.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.