I Can’t Log into MetaMask on My New Phone Even Though My Password Is Correct

Kaan
April 25, 2025 9:14 PM39

I’m seriously frustrated with MetaMask right now. After switching to a new phone, I downloaded the MetaMask app, but when I try to log in using the same password I’ve always used—and I’m 100% sure it’s correct—the app simply doesn’t accept it. There’s no error message, no indication of what's wrong, and absolutely no way forward.

To make things worse, there’s no “Forgot Password” or recovery option in the app. It just keeps looping without letting me in. This is unacceptable for a wallet app that handles serious financial assets. I can still access my wallet through a browser, which proves my credentials are valid—so why won’t the app let me in on my new phone?

MetaMask, you need to address this issue immediately. Either fix the mobile login bug or give users a proper way to reset or verify their credentials. I need access to my wallet through the app, and I expect a prompt solution. This is a serious inconvenience, and it shouldn’t be happening with a platform trusted by so many users.

Comments

Similar Complaints

Unable to Access My Metamask Account After Phone Change

Funda
December 5, 2024 12:41 AM43

I recently changed my phone, and now Metamask refuses to accept the password I have always used to access my account. I ...

I Can’t Access My MetaMask Wallet After Reset Despite Knowing the Password

Ahmet
June 29, 2025 3:58 PM49

I recently had to reset my phone, and ever since then, I’ve been completely locked out of my MetaMask wallet—even though...

1

I Lost My MetaMask Secret Recovery Phrase and Can’t Access My Wallet Funds

Arda
July 2, 2025 7:48 PM35

About 4–5 months ago, I created a wallet using the MetaMask app. Unfortunately, I’ve forgotten my Secret Recovery Phrase...

1

Unauthorized Transfer of $500 in My Imported Metamask Account

Sinan
January 20, 2025 4:28 PM39

My Metamask wallet shows an imported account that I never created. The $500 I transferred ended up in this account witho...

I Can’t Withdraw My Funds from MetaMask and They Keep Demanding More Money

Nuray
May 27, 2025 9:27 AM51

I’m extremely frustrated and feel completely trapped by what’s happening with my MetaMask account. I have funds locked i...