I recently had to reset my phone, and ever since then, I’ve been completely locked out of my MetaMask wallet—even though I still remember my password. When I try to log in, the app insists on the Secret Recovery Phrase, which I no longer have access to. This has left me in a deeply frustrating and helpless situation. I have made significant cryptocurrency purchases through this wallet, and now I’m unable to reach any of it.
What makes matters worse is the total lack of human customer support. There’s no chat, no email response, and no phone number to reach anyone at MetaMask. I’ve scoured the help documents and forums, but all of them say the same thing: no Secret Phrase, no access. That’s unacceptable for a platform that handles such high-value digital assets.
There must be a solution—whether through identity verification or account linking. I’m asking MetaMask to urgently implement a secure method that allows users like me to regain access to their own wallets. Please don’t let your users lose everything over a single forgotten phrase. I need immediate assistance.
About 4–5 months ago, I created a wallet using the MetaMask app. Unfortunately, I’ve forgotten my Secret Recovery Phrase, and now I’m completely locked out of my wallet. I still have funds stored inside, but there’s absolutely no way for me to access them without that phrase. I’ve tried every possib...
I’m seriously frustrated with MetaMask right now. After switching to a new phone, I downloaded the MetaMask app, but when I try to log in using the same password I’ve always used—and I’m 100% sure it’s correct—the app simply doesn’t accept it. There’s no error message, no indication of what's wrong,...
I’m extremely frustrated and feel completely trapped by what’s happening with my MetaMask account. I have funds locked in my wallet, and no matter what I do, I can’t access them. Every time I try to withdraw, I’m asked to pay more money for so-called “transfer fees” or “release charges.” I’ve alread...
I recently changed my phone, and now Metamask refuses to accept the password I have always used to access my account. I am confident my password is correct, as I used it without any issues before. However, the app keeps displaying a "wrong password" error, preventing me from accessing my account. T...
I'm extremely upset and demanding immediate action from MetaMask. Despite not clicking on any suspicious links or performing any transactions, my crypto assets in my MetaMask wallet were suddenly converted into ETH and then transferred across multiple wallets—eventually ending up in a Binance accoun...
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