Meta Verified Subscription: Forced Cancellation to Add Page Link

January 26, 2025 2:09 AM25

I purchased a Meta verified subscription, but I realized afterward that I hadn't set my page link (or username) during the sign-up process. When I tried to add this information later, I was told I must cancel my current subscription and then repurchase it to update these details. I contacted Customer Service to see if there was a more convenient solution, but they confirmed that cancellation and repurchase are the only options. This requirement causes me additional costs and unnecessary time expenditure. What I Expect: The ability to add or update a page link/username without being forced to cancel an active subscription. A more user-friendly process that doesn’t penalize subscribers for a simple oversight. Clear communication and a workable alternative from Customer Service to avoid further inconvenience. Conclusion: This procedure has negatively impacted my user experience and satisfaction. I urge Meta to offer a solution that allows existing subscribers to update their information without incurring extra costs or hassle. I request a prompt response and a resolution that respects the time and investment of Meta Verified subscribers. Sincerely,

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