Recently, my car was involved in a minor accident, resulting in a broken sunroof glass, I just found out that there aren't any extra parts for my ride in this whole country. Bummer. When I reached out to Mercedes representatives, they informed me that the required sunroof glass needs to be imported from Germany. However, they couldn't provide a definite timeframe for its arrival. The uncertainty surrounding the delivery of the spare part is causing further inconvenience and distress. I own a Mercedes, the best in the world, and was hoping for better support and easy-to-find spare parts for my GLB, especially since it's a pretty new model. It sucks to deal with this problem, especially since Mercedes is supposed to be a top-notch brand. Driving with a busted sunroof is not safe, to say the least.
My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has still not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes...
On September 4, 2023, I left my vehicle at the Mercedes authorized service after it was involved in an accident. It's been 17 days and nothing has been done with my vehicle. They stated that they were waiting for parts from Germany due to parts supply issues, which could take up to two months. So fa...
I delivered my vehicle to the Mengerler Mercedes dealership in Samsun, Turkey after my accident. It has been said that parts will come from Germany for exactly 3 months, but there is no progress. My vehicle is waiting in the service. They keep saying that there is a problem in the supply chain. They...
After a minor incident where I bumped into a curb in a parking lot, I delivered my car to Çorlu Mengerler Mercedes Authorized Service. Despite my high confidence in the Mercedes brand and my expectations, I have not been able to retrieve my car for over 60 days, and there is no clear information on ...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
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