1

Mercedes-Benz Caused My Car's Airbags Get Unfunctional Together with the Seatbelt

Şeyhmus
November 30, 2023 10:45 AM100

Mercedes recalled my car for a safety action. Took it to Gelecek Oto Diyarbakır, and they said they'd do a free airbag replacement. After getting it back, the airbag warning light was on. Armrest covers wouldn't open, were damaged, and the center sliding compartment was scratched. They attempted to glue the ventilation grille back in place, but it didn't hold. When I raised these issues, they mentioned I could get paid assistance. They claim the seatbelt is faulty, stating the newly installed airbags are not compatible with the system. a warning light appearing after service without any issues is concerning. currently driving my car without functional airbags, and in the event of an accident or fatality, what response can I expect from Mercedes? It's disconcerting that a major brand like Mercedes isn't providing assistance in this matter. If necessary, I will take this matter to court to prove my case.

December 1, 2023 10:14 AM (23 hours after complaint)

Dear Customer, We are pleased to assist you with any matters you may need regarding our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the issue you mentioned. We kindly ask you to convey all your requests and complaints to us. We will carefully review all the matters you communicate to us and get back to you as soon as possible. Best regards, Mercedes Benz Automotive Trade and Services Inc.

Comments

Similar Complaints

5
Resolved

Mercedes-Benz Refused Free Warranty Repair on My GLC 220d Headlight Unit

Serfiraz
April 21, 2025 3:19 PM81

"Update: I Still Haven’t Received a Positive Response to My Complaint Although I have contacted Mercedes-Benz Gelecek Otomotiv Diyarbakır Authorized Service and the relevant authorities regarding the issue of the headlight replacement, which was previously approved under warranty but later rejected (the details of which I shared in my initial complaint on 07.04.2025), I still have not received a satisfactory, solution-oriented response. Despite the time that has passed, I have only been offered a discount. However, there has been no official, written explanation as to why a process previously accepted under warranty was later made chargeable. I would like to reiterate that I reserve my legal rights under Consumer Rights, that my grievance continues, and that I expect the Mercedes-Benz brand to address the process seriously and provide a solution. If the issue is not resolved; - I would like to state that I will initiate application processes with the Consumer Arbitration Committee, - Mercedes-Benz Turkey Headquarters, - And, if necessary, with the relevant legal authorities. I would like to point out that one of the main reasons for being a Mercedes-Benz customer is my trust in the premium quality service of the brand and my belief that I would not be subjected to such grievances. However, the reluctance to resolve this issue is turning the premium perception into disappointment. I expect a global brand like Mercedes-Benz, which values customer satisfaction, to address this situation urgently with an understanding that prioritizes customer satisfaction."

My 2022 Mercedes C200 4Matic Has Chronic Spark Plug Failures

Mehmet
June 17, 2025 3:20 PM106

I am absolutely livid with Mercedes! My 2022 Mercedes C200 4Matic has left me stranded twice due to recurring spark plug...

Ongoing Issues with My Mercedes Car

Öner
August 14, 2024 4:20 PM91

I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt...

Mercedes-Benz 300 Costly Repairs and Poor Service

Sema
August 2, 2024 7:08 PM57

I recently purchased a two-door Mercedes-Benz 300, and the problems just don't seem to end. Since I bought the car, ther...

Mercedes-Benz 300 Costly Repairs and Poor Service
Mercedes-Benz 300 Costly Repairs and Poor Service
Mercedes-Benz 300 Costly Repairs and Poor Service
Mercedes-Benz 300 Costly Repairs and Poor Service
+3