Unresponsive Response to Claim From Booking.com
The property I booked through Booking.com was not accurately described. What was advertised as a "whole apartment to you...rself" turned out to be a shared apartment with two other unknown people. The room door couldn’t lock, and nowhere was it stated that the bathroom would be shared. I checked in and
I had the same problem. We book a room with a double bed and they assigned us a room with a single one. We called the agency managing the place and they told us that there were not places. I had been trying to contact, unsucesfully, to booking.com, even that I am a "genius level 3" with supposely priority support. This is, until today, not solved. I recommend you to open a complain in the EU dispute resolution consumer program https://ec.europa.eu/consumers/odr/main/?event=main.home2.show Kind regards and good luck