If MeLab.io won't cancel your subscription,
Check your subscription settings first;
• Review:
– Subscription status
– Billing history
– Renewal date
– Account settings
• Look for:
– Cancellation options
– Active subscription plans
– Auto-renewal status
– Any cancellation restrictions
Gather evidence;
• Save screenshots showing:
– Active subscription
– Missing or unavailable cancellation option
– Billing page
– Any error messages
• Keep:
– Payment receipts
– Subscription confirmations
– Cancellation attempts
– Support conversations
Contact MeLab.io support;
• Request:
– Immediate cancellation of your subscription
– Written confirmation that auto-renewal has been disabled
– Confirmation that no future charges will be processed
– A refund if you were billed after attempting to cancel
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
