Meitu Canceled Subscription Leaves $37 Apple Account Debt

I am writing this complaint regarding a subscription issue I experienced with the mobile version of the Meitu AI Photo & Video Editor app. I purchased the annual VIP subscription that included a 7-day free trial, but I canceled the subscription one day later because I was not satisfied with the app. Despite this, an order dated June 26, 2026 shows a $37 charge (1,799.99 TL) for the “Yearly Auto-renew VIP” package, and this amount remains on my account as an unpaid balance.

Because my cards have spending limits, the payment could not be collected. However, my Apple account has been restricted because of this outstanding balance, which has prevented me from paying for my iCloud subscription, updating my apps, and downloading new apps for a long time. I only recently realized that the issue was caused by the Meitu subscription I had already canceled still being treated as an outstanding charge. Although the subscription details clearly state that “You canceled your subscription,” the expiration date is still shown as June 26, 2027, and the system continues to treat the subscription as if it were active and the payment were still owed.

I canceled the subscription one day after purchasing it, before the trial period had expired, and under these circumstances, I absolutely do not accept being charged $37 (1,799.99 TL). I request that Meitu cancel this annual VIP subscription charge, completely remove the outstanding balance from my account, and ensure that the restriction on my Apple account is removed so that I can once again use my subscriptions, update my apps, and download new apps without any problems.

I also request a clear explanation of why a subscription that I canceled during the trial period is still being treated as an unpaid balance and causing restrictions on my Apple account.