I purchased a pair of Mavi Maria Rinse Gold Icon jeans. After a short time of use, vertical white stripes appeared on the front and back of both legs of the trousers. This distorted the appearance of the jeans so much that they became impossible to use in a presentable way. I took the product back to the store on 29 November 2025, reported the situation and handed the jeans over to them. I was informed that the product would be sent in for review. As a result of this review, my request for an exchange was refused on the grounds of possible washing errors. However, I always wash this product inside out, together with dark colours, at 30 degrees, in line with general washing recommendations, and I do not believe that this defect is due to incorrect use on our side. Given that the jeans developed such a serious defect in a short time despite careful washing, I no longer trust the product and I do not want an exchange anymore. I kindly request a full refund for the defective Maria Rinse Gold Icon jeans and a quick conclusion to this process so that I do not suffer any further loss of time or financial damage.
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint...
In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1...
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