I placed an order through the Mavi Jeans app, but due to connection issues, the order was processed and charged three times. When I tried to cancel via the app, I got an error message, and the cancellation didn’t go through. Customer service informed me that since one item is coming from a different warehouse and has already been invoiced, they can’t cancel the order. They suggested I refuse the packages upon delivery, which makes no sense when I tried to cancel the same day I placed the order. Why do I have to wait for shipping, refuse delivery, and then wait for a refund? When I asked to speak to someone who could resolve the issue, I was told I was already speaking with the right person, yet no help was offered. If you can’t handle simple cancellations, why even offer online shopping? I won’t be ordering from Mavi again, and I wouldn’t recommend it to anyone else. This whole experience has been frustrating and unnecessary.
A few weeks ago, I received an SMS from Mavi Jeans stating, "Your order has been shipped," but I haven’t made any purchases from Mavi for years. I occasionally log in to my Mavi account, and each time, I receive a confirmation email, but this time, I didn’t, indicating no login occurred. Despite thi...
I returned an online purchase to Mavi Jeans, and they received it on November 5. Although there was nothing wrong with the merchandise, they would not execute my return. I've phoned them several times to follow up, but each time I get the same response: "Your request is under review." This has been ...
On November 15, 2024, I placed an order for two pairs of pants from Mavi Jeans via their website. My order number is Eoj7241393. One of the pants was delivered to me. When the second pair didn’t arrive, I called Mavi Jeans’ customer service at 0850 2888 62 84 on November 20, 2024, at 2:47 PM. The re...
The order I placed on November 26, 2024, never arrived due to an issue caused either by Mavi Jeans or the shipping company. Since I didn’t receive my order, I requested a refund, but they didn’t return my money either. Despite several attempts to resolve the issue, no meaningful progress has been ma...
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I received it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v...
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