On December 21st at around 20:30, I went into the Marks and Spencer store in Antalya Terracity AVM with my 2-year-old daughter to do some shopping. My daughter headed towards the section with snow globes in the middle aisle. Since the glass products in this aisle were at a level that children could reach and were unprotected, my daughter fell down and broke as soon as she touched them. The cashier at the cash register came to us and said that you need to pay for the product without even saying get well soon. I told her that I wanted to talk to the store manager. The store manager came and took the payment without even asking if we had anything and said that he could not help. I could not understand how a company that we have been shopping with for years and thought was corporate could be so focused on money. My daughter and I were very upset with the attitude of the store employees during this process that resulted in the accident. After all, we could have even been harmed by the broken product.
On June 7, 2025, I had an appalling experience at the Rossmann branch in Mersin Forum AVM, Turkey. I was mistreated by the store manager (who refused to give her surname) and other staff who acted unprofessionally and arbitrarily. The power went out only in their store, and instead of handling it ca...
I experienced a serious problem with the return/exchange process at the Marks & Spencer store in Kanyon, and I was unfairly accused. The product was originally bought on November 18, 2025 from the Suadiye branch and given to me as a gift on November 21. On November 22, I went to the Kanyon store—wit...
On November 18, 2023, I went to the H&M store in Bodrum Midtown to get a jacket for my daughter. We chose a jacket she liked and went to the checkout. We were told by the cashier that we couldn't buy it for the price listed on the tag. Y****** ****, who identified herself as the store manager, infor...
We bought at least 5-6 t-shirts for my wife from Columbia's Antalya Deepo AVM store. After wearing one of them and going out, we noticed a defect in the sleeve. She never wore that shirt again, and we went to the store where we bought it. My husband explained the situation, but the staff, who were s...
My close friend from Istanbul purchased a coat from H&M as a gift for my daughter. However, when I received it, I noticed that the security tag had been left on. Assuming this wouldn't be a problem, I visited the nearest H&M store at Edremit Novada in Balıkesir to have it removed. I went to the sto...
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