I ordered a pair of black jeans in size 42 from Mango's online store, but to my surprise, I received a pair of white jeans in size 34, completely different from what I ordered. What kind of service is this? It is 2025, and even small online boutiques provide a more professional service than Mango, which claims to be a corporate brand. Mango cannot even handle a single product order correctly, which is absurd for an international company. Beyond this ridiculous and careless service, it is also unacceptable that due to Mango’s unprofessional and irresponsible approach, I now have to waste my time and energy dealing with the refund process. This experience has completely ruined my trust in the brand. Shame on you Mango!
I placed an order with Mango on November 2, 2024, and it was delivered on November 6. However, I received a completely different item intended for another customer. When I contacted Mango customer service, they apologized but informed me that the size 38 boots I ordered are now out of stock online. ...
On November 23rd, I ordered two items, which were delivered to me after 14 days. However, one of the items did not arrive, and instead, a completely different item was sent. When I called to report the situation, I demanded the correct item to be shipped. I was told to return the item, track it in t...
Mango's online shopping is so frustrating, super hard to get stuff there!! I ordered a bunch of stuff and when tried them on, wasn't feeling some of it. Gonna return those. But get this, Mango wouldn't give me my money back because they said the clothes weren't in their original condition. Can you b...
I ordered a skirt from Mango on July 24, but when I opened the package, I found an entirely different item inside. To make things worse, the incorrect item is cheaper than the one I originally paid for. I immediately contacted customer service, and they blamed a warehouse issue and instructed me to ...
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co...
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