I ordered something nearly two months ago, and I still haven’t gotten it. Mango's customer service keeps sending the same generic reply, saying they've informed the right teams, but nothing has really changed. I keep asking them to either send my order or give me my money back, but there’s still no answer. I'm starting to think that going to court might be the only option left. This situation seems poorly managed, and it doesn't make the brand look good. I never got my item, and they’re not giving me a refund either. Customer service keeps saying the same thing over and over, but they’re not actually helping with the problem.
I placed an order with Mango on September 26, and it’s now been two months without any sign of my purchase. I’ve repeatedly contacted customer service, only to be told each time that someone would get back to me – yet no one ever does. The lack of accountability is frustrating and completely unaccep...
I placed an order for a bag from Mango on April 17th, but here we are on June 29th, and it still hasn't arrived. I have reported the situation multiple times and sent emails, but no action has been taken. What's more, the website states that the purchase cannot be refunded as if I have received the ...
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
I made payment for my order at Mango; however, they were unable to send the payment to the people who were supposed to receive it, and they did not issue a refund. The Consumer Arbitration Board ruled in my favor after I took my case there, and the outcome was that Mango was required to issue me a r...
Recently, I had a problem with my Mango order. Two items were canceled because they were out of stock, and I had to send back the other two. But I only got a refund for one of the things I had to cancel and not the other. Even worse, the customer service rep said the money for the missing item had b...
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