I placed my Mango order on June 10, 2024, as documented. It was promised to arrive within 2-4 business days, and I received an email stating that it had reached the store. However, since June 14th, my package has been mysteriously missing from the store. Despite appearing in their records, the staff at Mango Ataköy A Plus not only kept me waiting indefinitely but also refused to assist. Their attitude is unbecoming of Mango standards; they dismiss my emails and blame me, promising to call back tomorrow or ask me to visit again tomorrow. Despite confirming receipt at the store on June 11th and receiving an email, I still haven't received my order. Where is my order, Mango customer service, and Mango Ataköy A Plus employees? I will escalate my complaint to the appropriate authorities. I will pursue this issue through all available channels.
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
I ordered from Mango on 25/12/2024, and now, on 17/01/2025—22 days later—it still says "in progress." This delay and poor communication make me feel truly overlooked as a customer. It's frustrating to experience such inadequate order management, particularly when I had faith in the brand to meet dea...
I placed an order through the Mango app on April 20, 2025, and selected the Istanbul Emaar AVM Mango store as my pickup location. The tracking information shows that the items were delivered to the store—but every time I go there in person, they claim the package hasn’t arrived and that it’s still “...
On September 29, 2025, I placed an order on Mango’s online store with the order code ermnmq. My total purchase amount was $94, and I paid by credit card. The delivery address for my order was Çayeli, Rize. However, despite the time that has passed, my order status still shows “being prepared.” The ...
On September 27, 2025, I placed an order on Mango’s online store for two shirts and one sweater, to be delivered to Zonguldak Ereğli. My order number is erj940, and I paid a total of $214. However, even after 10 days, my order still hasn’t been delivered. During this time, I called Mango customer s...
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