My American boyfriend's Lufthansa flight from Ankara Esenboğa to Munich to Washington DC (Dulles) was significantly impacted due to delays. The first flight with SunExpress, scheduled for 8:00 AM, was initially delayed to 5:45 PM and then to 7:00 PM. As a result, he missed his connecting flight. Lufthansa did not compensate him for the missed connection, leaving him stranded at Munich Airport, where he had to purchase a new ticket. Additionally, SunExpress lost his luggage. He has lost time, money, and his belongings. We have been unable to resolve this issue through customer service, the website, or email. We request the following:
Compensation for the missed connecting flight under EU Regulation 261/2004.
Reimbursement for the cost of the new ticket to Dulles.
Compensation for the lost luggage under the Montreal Convention.
Reimbursement for additional expenses (meals, accommodation, transportation, etc.).
Compensation for potential earnings lost during the two days he was unable to work.
On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...
In June, we flew with SunExpress from Düsseldorf to Izmir, but our luggage was not loaded onto the plane. Our bags, containing personal items and spare clothes, arrived two days after our arrival. The day after we arrived, we had to purchase toiletries and replacement clothes. According to EU regula...
Dear SunExpress Representatives, I am MK. On June 30, 2024, my SunExpress flight XQ980 from Izmir to Vienna, scheduled for 12:30 PM, was delayed until 7 PM. I was stranded at the airport all day. As you know, food and drinks at airports are expensive, but I had no choice but to purchase them. Additi...
On September 22, 2024, my spouse flew from Ankara Esenboğa Airport to Munich. Upon landing, she found our suitcase completely broken—torn open and shattered. I immediately called customer service, explaining that she was alone at the airport and the suitcase was unusable, neither closing nor in a co...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
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