We traveled with LOT Polish Airlines carrying two small suitcases with a combined weight that did not exceed 23 kg. Despite this, the staff member insisted that we had to pay a penalty and demanded 30 Euro. After some back-and-forth, they reduced the amount to approximately $53. We struggled for about 40 minutes just trying to find this money. This cannot be a reasonable rule—everyone calculates baggage by total weight. If that were the case, we could have wrapped our two medium suitcases together with plastic and avoided this issue entirely, which shows how illogical this situation was. What makes it even more unfair is that passengers after us were allowed to pass through with two or three suitcases without paying anything at all. This inconsistency and injustice are unacceptable, and we are requesting a refund of the money we were forced to pay.
LOT Polish Airlines lost my suitcase and later located it, but as a result I was left without my luggage in the United States for five days. During this time, I had nothing with me and was forced to purchase essential items. I submitted all receipts for these necessary expenses to the airline, but I...
On March 28, 2025, my spouse B** A*** and I traveled with LOT Polish Airlines from Istanbul to Warsaw and then onward to Bydgoszcz with a connection. In Istanbul, our suitcase was taken from us and placed in the aircraft’s cargo hold. When I went to the baggage claim area in Bydgoszcz to collect my ...
Our round-trip journey with LOT Polish Airlines from Istanbul to Krakow and back turned into a complete ordeal. Our outbound flight was postponed by three hours and then rescheduled for the following day. During this entire waiting period, passengers were not attended to at all, and no refreshments ...
I traveled with China Southern Airlines on flight CZ8065 from Tokyo to Istanbul, and my experience was incredibly frustrating. According to my ticket, I was entitled to: 2 checked bags (23 kg each), 1 cabin bag (8 kg), and 1 personal item. However, my 10 kg cabin bag was refused at the gate, eve...
I recently flew with Air Montenegro and had an extremely frustrating experience regarding their excess baggage policy. My family—my spouse, our children, and I—had only one shared suitcase weighing 26 kg total. Despite the fact that the combined limit per person is 23 kg, they charged us €40 for bei...
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