On October 3rd, I placed an order with Loreal Paris (Order Number: 8778773235), but to my surprise, it was canceled without any explanation. I received no information on why my order was canceled, and this lack of communication has seriously damaged my trust in the brand. While I suspect the discounted price of the product may have been a mistake, I still deserve a clear explanation. I request a prompt response detailing the exact reason for the cancellation and what possible solutions can be offered. Loreal Paris, this situation has affected my customer satisfaction, and I expect better communication moving forward. Please get back to me with answers and options!
On May 22, I placed an order through Amazon. It was marked as shipped on May 24. However, when I called MNG Cargo, they informed me that my order had not been delivered. I reached out to the seller, L'Oréal Paris, through Amazon, but I received no response. I called, but no one answered the phone. I...
Hello, I recently purchased L'Oréal Paris Excellence hair dye in shade 7.3. As I began preparing the mixture, I noticed the color turning green in the tube. At first, I didn’t think much of it and continued applying it to my hair. However, as the dye sat on my hair, the green shade became even more ...
On the 7th, I received my order from L'Oreal Paris, but the concealer I purchased was missing – the package was empty. I immediately contacted L'Oreal, shared photos, and reported the missing item. Despite my efforts, my complaint was rejected twice, with a response claiming they reviewed the footag...
I purchased a box of L’Oréal Paris Light Blonde Hair Dye from 17 Gross Market, expecting to touch up my light hair. To my shock, when I opened the box and applied the product, I discovered it contained black dye instead of the blonde shade clearly indicated on the packaging. This was a serious mista...
I purchased the Loreal Paris Advantage Package, which was supposed to contain 7 items, but one item was missing. When I contacted customer service to report the missing product, they informed me after 3 days that they had reviewed the surveillance cameras and all products had been properly placed in...
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