On the 7th, I received my order from L'Oreal Paris, but the concealer I purchased was missing – the package was empty. I immediately contacted L'Oreal, shared photos, and reported the missing item. Despite my efforts, my complaint was rejected twice, with a response claiming they reviewed the footage and confirmed the item was sent.
It’s baffling how they reached this conclusion so quickly. Since then, I’ve been waiting for a reasonable response, only to be told, “Seek help elsewhere.” This dismissive attitude is unacceptable for such a reputable brand. L'Oreal, please address this issue, provide an appropriate solution, and treat customer concerns with respect.
I recently bought a L'Oréal Paris Infallible concealer, and to my surprise, it was already spoiled before I even opened it for the first time. When I removed the seal, I saw that the contents had completely separated inside the tube. The formula looked unstable, watery in some parts and thick in oth...
I purchased the Loreal Paris Advantage Package, which was supposed to contain 7 items, but one item was missing. When I contacted customer service to report the missing product, they informed me after 3 days that they had reviewed the surveillance cameras and all products had been properly placed in...
On May 22, I placed an order through Amazon. It was marked as shipped on May 24. However, when I called MNG Cargo, they informed me that my order had not been delivered. I reached out to the seller, L'Oréal Paris, through Amazon, but I received no response. I called, but no one answered the phone. I...
I’ve been using L'Oréal’s long-lasting liquid lipstick for a long time and have always been happy with the product—until now. I recently placed an online order for my usual shade, but when it arrived, I was shocked to find that the tube was almost completely empty, despite being sealed and labeled a...
On June 8, I purchased the L'Oréal Vitamin C Serum and opened it only to find that the color looked off—it was darker than expected and clearly not right. I didn’t use it at all because I was immediately concerned about its quality. On June 13, I took it to the L'Oréal store inside the Antalya Erast...
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