I purchased the Loreal Paris Advantage Package, which was supposed to contain 7 items, but one item was missing. When I contacted customer service to report the missing product, they informed me after 3 days that they had reviewed the surveillance cameras and all products had been properly placed in the box. Furthermore, they suggested that if I wished, I could review the footage of the order process at any store. Really? How can I possibly determine the package owner solely based on camera recordings? Due to this, I also requested the camera recordings as I opened the package at my workplace. I will not simply give up on a product I paid for due to such superficial reasons. You have no right to put people in this situation. I have checked the box multiple times and asked others to check it as well, but the product you sent is indeed missing. Your response to this is also absurd.
On the 7th, I received my order from L'Oreal Paris, but the concealer I purchased was missing – the package was empty. I immediately contacted L'Oreal, shared photos, and reported the missing item. Despite my efforts, my complaint was rejected twice, with a response claiming they reviewed the footag...
I placed an order with L’Oréal on November 5, 2024, under order number #9591608955. The package arrived on November 10, 2024, but my Nyx Mini HD Finishing Powder was missing. I contacted Trendyol live support and requested the missing product be sent. Both Trendyol and L’Oréal assured me the shippin...
On October 3rd, I placed an order with Loreal Paris (Order Number: 8778773235), but to my surprise, it was canceled without any explanation. I received no information on why my order was canceled, and this lack of communication has seriously damaged my trust in the brand. While I suspect the discoun...
From the official website of L'Oreal Türkiye Cosmetics, I received an email for the Lancome Beauty Box and, relying on their reliability, ordered two pieces. The invoice amount is 11,800 ₺, the order date was December 10, 2023 (registered in ETBİS), and the package was delivered to my workplace, a b...
About a week ago, on June 19, I submitted a complaint through Trendyol regarding a misleading product listing. I was interested in a L’Oréal 60+ skincare set and specifically messaged the seller to confirm whether both the day and night creams were included. The seller replied and clearly confirmed ...
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