Orbit Car Hire Deposit Not Refunded: Long Rent Refund

I rented a car through Orbit Car Hire and picked it up from Long Rent a Car at Başbuğ Alparslan Türkeş Bulvarı 45/1, Aksu, Antalya, for the period 14.06–17.06.2026. When collecting the vehicle, a security deposit of 64,800 TRY was charged to my credit card as a completed sale transaction, in addition to the rental fee of 559.98 TRY. I returned the vehicle on 17 June 2026 without any damage. Despite this, my deposit has still not been refunded to my card, and I have not received any written confirmation or proof that the refund process has even been initiated. Since returning the vehicle, I have repeatedly tried to contact both Long Rent a Car and Orbit Car Hire by phone, email and WhatsApp. However, I have not received any meaningful response, clear information, or solution regarding the refund of my 64,800 TRY deposit. Due to the lack of response and the ongoing non-refund of my deposit, I have submitted a formal complaint to the Turkish Consumer Arbitration Committee (TÜBİS) and have also opened a dispute procedure with my bank. I request that my 64,800 TRY deposit be refunded to my credit card without any further delay and that I be provided with clear written confirmation of this transaction. I also expect a proper explanation as to why the refund has not been processed within a reasonable time after the undamaged return of the vehicle.