I returned a product to L'Occitane on July 12, and they confirmed they would issue a refund. However, today is July 25, 2024, and I still haven’t received my money back. They’ve even taken back the product but are not providing a payment receipt or any confirmation of the refund. I’m left wondering why my refund hasn’t been processed yet. This delay is unacceptable, and I expect L'Occitane to address this issue immediately by transferring the funds to my account without further excuses.
I returned the Glycine perfume I purchased from L’Occitane’s online store, but even though a very long time has passed, my refund has still not been issued. When I initiated the return for order number 3064958341511721, I had paid by credit card. After I sent the product back, I received no updates,...
I placed an order with Kiko Milano on 06.08.24, with an expected delivery date of 09.08.24. However, the products never arrived. When I contacted the courier, I was informed that my package was sent to the wrong address. They offered to return the products and I agreed, requesting a refund. Despite ...
As a loyal L'Occitane customer, I was shocked and disappointed by the treatment I received at the Palladium store on October 26, 2024, around 6:20 PM. The salesperson greeted me while talking on their phone, showing no respect or professionalism. When I asked to try some tester creams, I was curtly ...
On October 26, 2024, I placed an order with Kiko Milano (Order No. 2747219130311880), but I have yet to receive my items. The tracking status shows the products were delivered, yet nothing arrived at my address. I have tried contacting customer service multiple times over the past week to report thi...
Back on March 18, 2024, I made a purchase with the order number 5426***33, but unfortunately, the product took quite a while to reach me. When I reached out, they informed me that the shipment would be sent out within a few days as they had already reached out to the seller. After a few days, when I...
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