LinkedIn Password Reset Stops After Verification Code
For approximately four months, I have been unable to reset the password for my LinkedIn account, which has left me completely unable to access my profile. When I submit a password reset request through the LinkedIn mobile app, I receive both the verification email and the security code. However, after entering the code, the process simply stops. My password is never updated, and I do not receive any error message or explanation about why the reset cannot be completed.
Because I rely on LinkedIn to manage my job search, this issue has caused significant disruption. I have been unable to monitor my job applications, respond to recruiters, or manage my professional network for an extended period of time.
I request that LinkedIn provide the necessary technical assistance to restore access to my account and resolve the password reset issue as soon as possible. I also ask LinkedIn to investigate why the password reset process stalls after the verification step and to provide a permanent solution so I can regain full access to my account.
Progress
I have been unable to log into my LinkedIn account, which I have been using for a long time, through the LinkedIn mobile app on my iPhone 16 Pro Max. After switching from my old phone to a new one, I forgot my password and have been trying to reset my account password for about three months.
Despite repeatedly attempting the password reset steps with both my email address and my phone number, the process never completes and my password is not updated. As a result, I cannot access my professional accounts and connections.
I am requesting LinkedIn to provide support in resetting my password so that I can log back into my account via the mobile app and regain access to my account.
