LG Washing Machine Repair Delayed Due to Unavailable Spare Part in Balikesir

I purchased an LG brand washing machine in Balikesir, Turkey, and on July 29 it started to malfunction. Since that date, I have not been able to get proper support from the authorized service or the call center. When I contacted LG, I was told that the necessary spare part is not available in stock and would be brought from abroad, but no clear timeframe could be given. My work order number is RNU260811056515. Despite this record, I have not received any concrete information about when my washing machine will be repaired, and the process has been left uncertain. Because of this situation, I have been unable to use my washing machine for a long time and I am aggrieved. I request that my legal rights be respected and that this problem be resolved without further delay, by either replacing the product or ensuring a fast and definitive repair within a clear and reasonable period.