I would like to express my deep disappointment regarding the installation process of my newly purchased LG washing machine. On August 12, 2025, I purchased an LG F4Y7EYWYP (11 kg, 1400 rpm) washing machine through Hepsiburada. The installation was carried out by an authorized service team in Gaziosmanpaşa, Istanbul, and during the installation, the appliance was damaged due to negligence.
It was determined that the machine’s drum has a manufacturing defect, which caused water leakage. The service department tried to normalize the issue by stating that this type of defect occurs in one out of every 400 units, but they also made it clear that no request other than repair would be accepted. However, I am requesting a replacement, not a repair, because this product was damaged during installation, has a manufacturing defect, and had never been used.
I specifically chose LG because of its reputation for quality and excellence, yet encountering a defective and damaged product before I even started using it is unacceptable to me. I respectfully request that my washing machine be replaced with a brand-new unit so that this negative experience can be resolved and my grievance can come to an end.
I purchased an LG washing machine from a store in Aydın less than two years ago. The machine is still under warranty. Recently, it started leaking water and making excessive noise. Eventually, it even began tripping the circuit breakers in my home, forcing me to call for service. When the authorize...
Hello, four years ago, I purchased an LG washing machine (F4V5VGP2T(B) 9/6 Kg) from an authorized LG store in Turkey. The model includes washer and dryer functions, an A energy rating, 1400 RPM speed, Steam, AI DD™ (Wi-Fi). In 2023, after the service technician inspected it, I was told there were no...
I am writing to report a critical safety issue involving an LG washing machine under warranty (Model: F4V5RGPOW.ABWPLTK, SN: 111PWNFLK567), and the concerning response from LG Turkey that followed. On May 17, 2025, during regular use, the machine suffered an electrical malfunction that caused a fire...
I purchased an LG washing machine from LG Brandshop CNG at Teras Park Mall, Denizli, in July 2024. From the very start, the machine has been tearing, ripping, and damaging my clothes, including newly purchased ones. Every item I’ve washed has been ruined. The service provider, Kantar Mühendislik, i...
Hello, we purchased an LG washing machine just 4 months ago, and it’s already damaging our clothes. It’s tearing fabric during normal cycles, and despite multiple complaints, no one is taking responsibility. When the service team finally came, they charged us ₺700, only to say there was “no issue” ...
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