Hello, to whom it may concern, I purchased an LG Dishwasher from Trabzon Forum Teknosa, Turkey store on May 7, 2023. Upon delivery, there was a dent on the right side of the product, which the installation service noted and assured that the right side cover would be replaced. However, after approximately 10 months, this part has still not been delivered. Additionally, within the first month, the dishwasher experienced a bE malfunction, which required three service calls to resolve. On March 8, 2024, an IE failure occurred, rendering the machine inoperable. Despite contacting the service and having the device taken to the service center on March 9, 2024, LG headquarters informed me that my machine could not be replaced with a new one as the 20 business days had not yet expired. However, according to the regulations published in the Official Gazette dated November 5, 2020, and numbered 31295, the definition of working days has been redefined, including July 15 as a non-working day. Based on this, I request that my machine, which has exceeded 20 business days in the service for repair, be replaced with a new one. Otherwise, I will proceed to the Consumer Arbitration Committee. Please assist me with this matter as soon as possible.
We purchased an air conditioner from LG Turkey in May 2021, and in May 2024, it malfunctioned with the CH09 error code. We called the authorized service, and they informed us that the EEPROM part needed to be replaced. However, they said the part was not in stock and would be procured. Despite calli...
On May 29, 2024, I purchased an LG DFC-425 dishwasher. A few months later, I noticed a crack on the upper part of the dishwasher door, as shown in the attached images. Despite there being no signs of impact or damage, the crack appeared. I promptly reported the issue to LG customer service, who conn...
On February 16, 2024, I purchased an 'LGOLED65G36LA' TV from the Çanakkale Teknosa Extra branch for my company, invoiced at ₺108,000. On March 24, 2024, the panel malfunctioned, displaying horizontal red/blue/green/white lines. I contacted the authorized service, and on March 27, 2024, a service rep...
I purchased an LG washing machine from LG Brandshop CNG at Teras Park Mall, Denizli, in July 2024. From the very start, the machine has been tearing, ripping, and damaging my clothes, including newly purchased ones. Every item I’ve washed has been ruined. The service provider, Kantar Mühendislik, i...
We bought a dishwasher with the code DFC425FP on October 20, 2022. On June 6, 2023, it broke down because of a problem with the motor, and within a week, the motor was fixed for free. A month later, the machine showed an error code "be," and I followed the instructions from the service to calibrate ...
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