The front panel of my LG washing machine has developed rust, and when I reported the issue, the service team requested photos of the damage. Without even inspecting the machine in person, they claimed the rust was caused by user error and refused to visit my home.
Customer service sided with the service team, stating that chemical use caused the problem. However, the service team provided a different explanation, blaming excessive detergent use and overflow from inside the machine. These conflicting reasons are unconvincing, and I firmly believe this issue is a manufacturing defect.
I have used washing machines for years and have never experienced such a problem. How could water even reach the front panel in the first place? The photos clearly show the defect is not user-related. I am extremely dissatisfied with LG’s customer service and warranty support. I demand an immediate resolution, either through repair or replacement.
It's been four months since I bought the LG 10.5 kg washing machine, and during that time, we've noticed fading colors, shrinkage in clothes, and, most concerningly, stains that look like rust spots on the laundry. We filed a complaint, and the service team inspected the machine, confirming that it ...
I purchased an LG dishwasher on June 27. The service team came for installation and opened the box for the first time themselves. Since the clean water and drain connections were short, they only performed a test; I wasn’t home at the time, but my wife was. The service team failed to notice the scra...
Two months ago, I purchased a QuadWash™ dishwasher from the LG online store, and rust has formed inside it, particularly on the inside of the door and the bottom tray. I first noticed this issue about a month ago and used the machine 3-4 more times to be sure. However, I observed that the rust was g...
I bought the LG washing machine model F4R3VYW3WE ABWPLTK on June 30th, 2021. I noticed some bumps on the front surface, so on November 14, 2023, I submitted a service request. But even though I waited for two days and didn't get any notifications, the service still didn't come. After I kept calling,...
About a year and a half ago, I bought an LG washing machine, and I'm not happy with the rust problem it has. Back in 2009, I had a Siemens washing machine that I used for a good 13 years. Surprisingly, I never had any issues with rust on the outside or problems with the motor. When I called the serv...
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