My LG SQ18 air conditioner developed a CH38 error. After the issue began, I contacted the authorized service on 04.08.2025 and was directed to return the device. I initiated the return process through LG, but although the product is under warranty, 26 days have passed and I still have not received my refund. During this time, I contacted LG customer service multiple times, but each time I was dismissed with the same response: “You are in the refund queue, it will be processed,” without being given a clear solution. I paid ₺41,708.21 for the product with my credit card. I demand not only the refund of the payment but also compensation for the time and financial loss I have suffered.
We purchased an air conditioner from LG Turkey in May 2021, and in May 2024, it malfunctioned with the CH09 error code. We called the authorized service, and they informed us that the EEPROM part needed to be replaced. However, they said the part was not in stock and would be procured. Despite calli...
I bought an LG air conditioner, but the one I got doesn't cool properly at all. The device is working, but it just isn't cooling down the room, making these hot summer days really tough to handle. I asked for a replacement because I thought the unit was faulty, but I haven't heard back from LG at al...
On 17/08/2025, I purchased an LG Duval 18,000 BTU air conditioner from Media Markt (Invoice No: 40700788). During the sale, one of the employees specifically convinced me to choose LG by saying, “You will be satisfied, and it will be replaced one-to-one if needed.” I was actually planning to buy Sam...
I purchased an LG heat pump a month ago, but it turned out to be defective. The system reported a manufacturing issue due to insufficient gas. Even though it’s still under warranty, I haven’t received any assistance despite calling multiple times over the past several days. I’m considering returnin...
In August 2023, I purchased an LG PC24SQ model air conditioner from Vatan Bilgisayar in İskenderun, Hatay. However, after the February 6 earthquake, my family and I were forced to live in a container as we could not find a safe house in the area. Because of this, I have not been able to use the air ...
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