I purchased an LED TV from your brand on November 1, 2022. Unfortunately, due to a manufacturing defect, the panel failed after just nine months, and you replaced the TV on August 16, 2023 with the same model.
Now, guess what happened?
The new TV also failed in the same way on January 15, 2025, just 17 months later. However, instead of acknowledging this clear defect in the TV series, you refused to repair or replace it, claiming that the original purchase date’s warranty had expired in November 2024.
This policy is completely unfair—the warranty should restart from the date the replacement was provided. Your decision to deny service over a 3-month difference has left me and my family feeling deceived and disappointed.
As a professional with years of experience in corporate management, I urge you to reconsider this decision. This situation is not about policy—it's about customer trust and fairness. Honor the warranty for the faulty replacement TV and provide a proper solution.
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