I purchased an LG washing and drying machine with a 10.5 kg washing and 7 kg drying capacity on June 21, 2023. Thinking that LG is a quality brand, I paid more compared to alternatives. During the sale, they explained the machine's features and praised it, but I encountered a serious problem with an unpleasant odor. Due to the internal components used in the machine, which are claimed to be made of high-quality materials, it emits an unpleasant metallic and plastic smell. After a standard wash and dry, there should be a pleasant scent from the detergent, but instead, the clothes retain an unpleasant odor, consisting of a mixture of plastic and metal. The drying performance is also very low. To complete the wash and dry cycle, one has to wait for hours. The total time for washing and drying is a minimum of 2.5-3 hours. After drying, the clothes come out heavily wrinkled, requiring extensive ironing for hours. Moreover, the dust formed during drying sticks to other clean items and doesn't go away. Even when using items that don't require ironing, they come out of the machine as if they need pressing. I request LG Turkey to address the issues of odor, ironing, and dust, and replace the machine if necessary.
Hello, on 21/12/2022, a few days before the price increase, we decided to upgrade our washing machine and visited the LG store. We had already considered several brands and seemed to have settled on a product. We entered the LG store and stated that we were going to purchase a washing machine with a...
On May 7, 2023, I purchased an LG washing machine, model F4V3VYWKPE, with a 9 kg load capacity and 1400 revolutions per minute. Currently, when the machine is running, a very strong odor resembling the smell of burning wires emanates from the detergent compartment towards the front panel. Despite cl...
Hello, four years ago, I purchased an LG washing machine (F4V5VGP2T(B) 9/6 Kg) from an authorized LG store in Turkey. The model includes washer and dryer functions, an A energy rating, 1400 RPM speed, Steam, AI DD™ (Wi-Fi). In 2023, after the service technician inspected it, I was told there were no...
I purchased an LG washing machine from LG Brandshop CNG at Teras Park Mall, Denizli, in July 2024. From the very start, the machine has been tearing, ripping, and damaging my clothes, including newly purchased ones. Every item I’ve washed has been ruined. The service provider, Kantar Mühendislik, i...
Hello, we purchased an LG washing machine just 4 months ago, and it’s already damaging our clothes. It’s tearing fabric during normal cycles, and despite multiple complaints, no one is taking responsibility. When the service team finally came, they charged us ₺700, only to say there was “no issue” ...
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