LG F4V5RGP0W Washer-Dryer Replacement Delayed After Warranty Dispute

I purchased an LG F4V5RGP0W model washer-dryer from the Denizli LG dealer CNG on 04.02.2023 for ₺14,500. At the time of purchase, I also paid an additional ₺2,500 for a “+5 years extended warranty” package, believing that my device would be under LG warranty for a total of 5 extra years. In August 2026, the machine started making a very loud noise during operation, as if there were bricks in the drum, and malfunctioned. I created a service record on 11 August 2026, and on 13 August, technicians from Kantar Mühendislik, the only LG authorized service in Denizli, came to check the machine. Although my sales contract clearly states “warranty extension”, they claimed that the warranty had expired and charged me ₺880 as a service fee. They also stated that despite the wording in the contract, what I had actually bought was only an insurance package, which supposedly does not cover many failures. I was informed that the parts that needed to be replaced would cost ₺17,000 and that they could repair it for ₺14,000 with a so-called discount. When I contacted CNG, where I bought the product, I was told that I should deal with an insurance company called Fixpack. Fixpack informed me that they would cover at most half of the invoice amount from 3.5 years ago as repair cost. Communication with Fixpack was only possible via WhatsApp, and they requested various documents. In the end, they decided not to pay any repair fee at all and instead offered to buy my faulty device from me for ₺7,500, which I refused. After this, with the intervention of CNG’s owner, Kantar Mühendislik called me and informed me that LG had decided to repair my machine under warranty and that they would order the necessary parts after my approval. In return, however, Kantar Mühendislik asked me to pay a ₺3,500 service fee. Since I had already paid ₺2,500 3.5 years ago for the +5 years warranty extension, which I consider as a prepaid service fee, I did not accept this extra ₺3,500 request. Then, with the further intervention of CNG’s owner, I was told that this extra service fee would not be charged. We then waited for more than a month for the parts to arrive. On 25 September, the service informed me that the necessary parts could not be supplied and that the company had instead offered a device replacement. I accepted the replacement offer, but as of today, 7 October, no further action has been taken and I am still waiting. I request that the previously collected ₺880 service fee be refunded to me and that my faulty LG F4V5RGP0W model washer-dryer be promptly replaced with a new and equivalent LG device without any additional cost, so that this long-standing grievance can finally be resolved.