In 2017, I purchased a Lenovo laptop with the expectation of receiving dependable technical support and service from the Lenovo brand. However, as the laptop approached its fifth year, it began to exhibit issues such as hinge issues, keyboard keys, and overall slowdown due to plastic component wear and tear. I decided to seek paid repairs and assistance, but Lenovo redirected me to unknown repair shops, claiming that the purchase was more than 5 years old. I attempted to contact these outside repair companies but was unsuccessful. There is no one to assist or respond! Lenovo's presence in the Turkish market should be reconsidered. I'm addressing the authorities here: brands like these should not be allowed into Turkey unless they have strong customer support. Unfortunately, Lenovo appears to be lacking in this area. Always inquire about available support when purchasing a Lenovo product. This behavior is extremely disappointing, and I am now forced to seek help from Consumer Rights.
Despite having paid the fees, my Lenovo tablet has been in technical service for 1.5 months. It's highly infuriating, and Lenovo's technical support in Turkey appears to have no regard for customer satisfaction. I've contacted them at least 20 times, and no one seems willing to help. I urgently requ...
I recently sent my Lenovo tablet for service due to a broken screen. However, the service center quoted an exorbitant repair fee for the screen replacement, which was higher than the cost of a new tablet. Naturally, I declined their offer, paid nearly 500 TL as a service fee, and requested the retur...
The product series is PCG Think Notebook 21J80032TR, and I purchased this Lenovo laptop for ₺46,000. After seven months of use, several keys on the keyboard stopped working, so I sent the device to the authorized service center. They claimed to have replaced the keyboard and returned the laptop. How...
My Lenovo laptop experienced screen freezing issues after the warranty expired. I contacted the authorized service center in Maltepe, Istanbul. There, I witnessed another customer unable to afford the repair cost for the same issue, resulting in them taking back their product. The next day, I was in...
One year ago, I purchased a V14 G2-ALC Laptop (Lenovo) - Type 82KC Laptop, and its motherboard burnt out within only 50 hours of use. The service center conducted the necessary repairs, but they delivered a constantly malfunctioning computer. I returned it to the service center, requesting a replace...
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