Lenovo Overcharges for Frozen Screen Fix After Warranty Expires
My Lenovo laptop experienced screen freezing issues after the warranty expired. I contacted the authorized service center in Maltepe, Istanbul. There, I witnessed another customer unable to afford the repair cost for the same issue, resulting in them taking back their product. The next day, I was informed that I needed to pay ₺18,554.52 to resolve the problem. Such a high amount is demanded for a motherboard replacement. I believe Lenovo products are of poor quality and a waste of money. Additionally, they stated that if I don't pay ₺430, I wouldn't get my product back. I want all consumers to be aware of this situation.
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Best regards, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information processes, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
