Lenovo's Defective V14 G2-ALC Laptop Sales and Appalling Post-Sales Support

Ahmet
Ahmet
Lenovo
September 14, 2023 2:15 AM34

One year ago, I purchased a V14 G2-ALC Laptop (Lenovo) - Type 82KC Laptop, and its motherboard burnt out within only 50 hours of use. The service center conducted the necessary repairs, but they delivered a constantly malfunctioning computer. I returned it to the service center, requesting a replacement with an equivalent product. It has been over 1.5 months, and I still haven't received any response. The service center explicitly states that, in the current inflationary environment, they prefer to refund based on the Turkish Lira price we paid for the laptop instead of providing a replacement. Lenovo has sold me a faulty product and their post-sales processes seem designed to legally exploit people rather than provide genuine support. Anyone with common sense should steer clear of Lenovo or pray not to encounter even the slightest problem when dealing with them.

September 14, 2023 9:04 AM (6 hours after complaint)

Dear Valued Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you raised on the sikayetvar.com platform. Sincerely, Lenovo Turkey

September 14, 2023 11:14 AM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding the matter. For any support and information process, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

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