On 02.12.2024, I purchased a Lenovo TAB M11 TB330FU tablet from Media Markt for approximately ₺8,000. I used the device without any problems for about 5 months. In May 2025, the tablet suddenly stopped turning on. There was no drop, impact or any physical damage; we only experienced a power-on problem, which I considered to be a software or operational issue. In June, since the device was still under warranty, I sent it to KVK service via Media Markt. When I delivered the tablet to the store staff, no bent frame, screen issue or any visible damage was detected or noted; there was no visible defect on the device anyway. However, KVK service issued a repair fee of ₺9,653.34 to me on the grounds of a “bent screen/frame”. At that time, while the new sales price of the device was below ₺8,000, it is unacceptable that a repair fee higher than the new price is requested for a product whose warranty has not yet expired, and I did not accept this repair fee. As a result, I was only able to use the tablet, which I bought about one and a half years ago, for 5 months, and I have been without the device for about 1 year. During this period, I have been seriously aggrieved. Despite the time that has passed, no satisfactory solution has been offered, the responsibility has been unfairly placed on the user, and I have seen that the brand does not stand behind its own policies and warranty. I request that the current equivalent value of the amount I paid one and a half years ago be paid to me and I expect an apology for the grievance I have experienced. I have already applied to the Consumer Arbitration Committee and I am waiting for the result, and if necessary, I will take the matter to court. I also state that I will share this irresponsibility, indifference, the grievance I have experienced and the brand’s attitude on social media and other platforms to inform the public. From Lenovo, Media Markt and KVK, I demand a fair, customer-oriented solution that respects consumer rights and resolves this issue without forcing me to continue legal processes.
I purchased my Lenovo Tab 11 Pro tablet in 2023 from the MediaMarkt store in Kayseri Forum mall and also bought an additional warranty/insurance package. Despite this, I have had a serious issue with the tablet for about 1.5 months: it no longer turns on at all. Because of this problem, I sent the d...
The laptop I purchased from the Media Markt store suffered damage in an accident and subsequently would not turn on. Naturally, I sent the product through Media Markt to the Lenovo service center. A repair request was submitted for the amount of 10,280 ₺, and I paid this amount. The product was in t...
I purchased my Lenovo tablet on 28.11.2024. Despite there being no drops or impacts to the screen, 5–6 areas of color distortion appeared on their own. I use the device with great care and have always kept it in a protective case. I sent it to the authorized service center, but they returned it clai...
On November 14, 2025, I purchased a Lenovo ThinkPad X1 Yoga Gen 8 from Datamarket, a company we have worked with on a corporate basis for a long time. From the very first time I powered on the device, I experienced an issue where it would not shut down. Naturally, because the device could not shut d...
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