On November 14, 2025, I purchased a Lenovo ThinkPad X1 Yoga Gen 8 from Datamarket, a company we have worked with on a corporate basis for a long time. From the very first time I powered on the device, I experienced an issue where it would not shut down. Naturally, because the device could not shut down properly, it also could not restart. I had to force it to shut down by holding the power button for an extended period and then tried to turn it back on.
Due to this issue, I created a service request through lenovo.com.tr under Premier Support. Despite paying an extra fee for this premium support service, I did not receive any response to my service request for nearly one month. When a technician finally arrived, they replaced the motherboard, fans, and SSD, then closed the device’s lid. However, at that point, the device—previously at least partially working—became completely unable to power on.
When the back cover was removed, the device would power on, but once the cover was reattached, it would not work at all. The technician removed and reattached the cover approximately ten times to force the device to turn on and then left. Shortly after the technician left, the device completely stopped turning on again.
When I contacted the technician who had requested the appointment and explained the situation, I was told, “I’ll be there within an hour.” Despite this, a full week passed, and no one came. The following morning, I reported the issue again through the Premier Support channel, but I received no response to that request either. Even though I repeatedly called the Premier Support hotline at 0216 808 00 44, no one ever answered the phone.
I also received no response to my service tickets with reference numbers 2028633094 and 2029025066. Because I trusted Lenovo and specifically paid extra for Premier Support, this situation caused me significant time loss and put me in a very difficult position in front of my organization and department. Not only was I unable to use the device properly, but I was also completely abandoned by the support team. I am requesting a refund and compensation for the situation I was placed in with my organization.
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