Lacoste L003 Neo Shoes Refunded Despite Exchange Request
On 19.01.2024, I purchased L003 Neo shoes from www.lacoste.com.tr, and they started to come apart at the seams. I sent them for inspection, and they concluded with a refund decision. However, I don't want a refund because the current price of the shoes is approximately ₺2500 higher. This is clearly a disservice to the consumer. When I contacted customer service, they said only refunds are possible for online purchases. Yet, I had bought from the company's own website for trustworthiness, but now I regret it. I also sent an email to Lacoste GM simultaneously. This behavior undermines customer trust. Ultimately, I am the one left disadvantaged by the company's faulty product.
Dear Valued Customer, We would like to express our regret for the negative experience you have had. Necessary investigations will be conducted regarding the notification you have conveyed, and you will be contacted as soon as possible. Thank you for your understanding. Sincerely, LACOSTE Customer Service
The same response was encountered again, and the injustice done by the company has not been rectified. I informed them that I would apply to the Consumer Rights Court. We will wait and see the outcome from the court (Panel).
