I've been a loyal user of your Effaclar H Iso-Biome facial cleanser for two years. It's been great for my skin type, and I've always been satisfied with the results. However, my current problem isn't with the product itself, but with its defective packaging.
I've purchased this cleanser from both pharmacies and Trendyol in the past, but I can't recall where I got this specific bottle. What I do know is that it's been less than six months since I bought it, and I use it diligently every morning and night. Just today, I noticed something horrifying: the pump mechanism has developed a strange, rust-like discoloration, and it appears to be dripping into the product itself!
This is completely unacceptable. Even though there's only a little product left, this is a serious quality control issue. A premium skincare product should never have its packaging corrode and contaminate the contents, especially when it's applied to sensitive skin.
La Roche-Posay, I demand an explanation for this rusting pump! This indicates a severe flaw in your packaging materials or design. Please provide information on how this could happen and ensure this problem is addressed to prevent it from affecting other customers.
Hello, I purchased La Roche-Posay sunscreen from Trendyol last week. It’s the same product I’ve used every summer without any issues—but this time, something is clearly wrong with the formula or the packaging. Right from the moment I opened it, I noticed that the cap and surrounding area were messy...
Around three weeks ago, I purchased the La Roche-Posay Toleriane Dermallergo Eye Care Cream (20 ml) from a pharmacy. Since the day I bought it, the pump has been defective, making it nearly impossible to dispense the cream. Initially, I managed to use it during my travels despite the issue, but now ...
I purchased the La Roche-Posay Microbiome Science Cleansing Gel about 15 days ago from a pharmacy in Elazığ. I had used the same product before upon my doctor’s recommendation and was very satisfied with the results. However, this time I noticed that the packaging had changed, and even though I’ve b...
I have been a regular user of La Roche-Posay products, but for the first time, I’m facing a serious issue. My toner, which is well within its expiration date, has developed visible sediment throughout the bottle. Unfortunately, I had already been using it for a while before noticing this problem. W...
I’ve been using La Roche-Posay Effaclar Duo+M cream and toner for two years with no problems—until now. I reordered the set directly from La Roche-Posay’s official store on Trendyol, expecting the same reliable quality. But the moment I applied it, my face started burning badly. My skin turned brigh...
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