La Roche-Posay Microbiome Cleansing Gel No Longer Works After Packaging Change

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October 08, 2025 7:59 pm
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I purchased the La Roche-Posay Microbiome Science Cleansing Gel about 15 days ago from a pharmacy in Elazığ. I had used the same product before upon my doctor’s recommendation and was very satisfied with the results. However, this time I noticed that the packaging had changed, and even though I’ve been using the cleanser regularly twice a day, it has shown no visible effect at all. My blackheads and skin condition remain completely unchanged. I’m very disappointed and regret spending money on this product.

The product shows no signs of leakage, spoilage, or expiration issues, and the expiration date is valid. I no longer have the receipt, but I can provide my credit card statement as proof of purchase.

I kindly request either a replacement or compensation for this product. I also urge La Roche-Posay to review the quality and consistency of this new version carefully, as it does not perform like the previous one.

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